Embracing Makaton to build an inclusive community
We’re excited to welcome Brierley Hill Library, part of Dudley Libraries, to the Makaton Aware initiative. Powered by GLL, a charitable social enterprise, Brierley Hill Library is committed to offering accessible services, free activities, and a welcoming and inclusive space for all.
Here Senior Library Assistant, Emma Dudley, tells us about how they have embraced Makaton to build an inclusive environment for their community.
“Libraries are important community spaces, and it’s essential that everyone feels welcome.”
At Brierley Hill Library, our mission goes beyond lending books; we aim to improve physical, mental, and social wellbeing across the community. By becoming a Makaton Aware venue, we’re taking another step towards breaking down communication barriers and ensuring that every visitor feels valued and included.
As Senior Library Assistant here at Brierley Hill, my journey with Makaton began during the Covid 19 lockdown. While offering online story sessions, I realised how important it was for everyone to be able to join in, regardless of their communication needs. My manager supported me to undertake Makaton training, and soon, I had completed Makaton signing Levels 1–4 and earned my Makaton Training License for MSFB.
Since then, some of our other staff members have also completed their Makaton Level 1 training, and we've integrated Makaton into our regular activities. From “Storytimes” to "Rattle and Rhyme" sessions, it's wonderful to see everyone participating and enjoying the experience of having a book read to them. We also offer Makaton-friendly class visits, making sure everyone enjoys their time at the library. The benefits we've seen are clear, which is why we've started using Makaton at our outreach events as well.
Becoming Makaton Aware
Not every member of our staff has completed Makaton training, but as a Makaton Aware venue, we are all dedicated to promoting accessibility, inclusion, and meaningful communication. We embrace the key Makaton Aware principles, which are:
- Embracing Understanding and Patience
- Allowing Time and Space for Communication
- Fostering Inclusivity
- Providing Staff Support
- Using Clear Signage
We have worked hard to ensure these guiding principles have been incorporated into the way we work as a team. We’ve made sure to display clear signage and symbols around the library, and we’re developing a Makaton map to help guide visitors. Additionally, we’ve created quieter areas with comfortable seating, and we’ve stocked our shelves with books that feature Makaton signs and symbols. We even use Makaton resources in our seasonal displays, like Pride Month and Halloween, to make them more accessible and engaging for everyone.
Positive changes in our community
The response from our visitors has been overwhelmingly positive. Using Makaton has allowed us to host class visits for Special Educational Needs and Disabilities (SEND) groups. We’re also in discussions with SEND coordinators from across the borough about how we can continue to improve our services for these groups.
Our outreach events have been a particular success. It’s been wonderful to see people of all ages using Makaton signs as we lead rhymes and read stories. These sessions are growing in popularity, bringing more people into the library and fostering a real sense of community. The social aspect of our Makaton activities is as important as the communication itself—people are connecting, engaging, and having fun.
Looking ahead
Becoming Makaton Aware is just the beginning of our journey! More of our staff are starting their Makaton training, and we’re excited about the future. Our management team has been incredibly supportive, and together we’re committed to building a more inclusive and accessible space for everyone who visits Brierley Hill Library.
Through Makaton, we’ve learned that communication is not just about words—it’s about connection, understanding, and ensuring everyone has a voice. We’re proud to be part of the Makaton Places initiative and hope to inspire other businesses and community spaces to consider how small changes can make a big difference.
Click here to learn more about Makaton Aware