Embracing Makaton to build an inclusive community

We’re excited to welcome Brierley Hill Library, part of Dudley Libraries, to the Makaton Aware initiative. Powered by GLL, a charitable social enterprise, Brierley Hill Library is committed to offering accessible services, free activities, and a welcoming and inclusive space for all.

Here Senior Library Assistant, Emma Dudley, tells us about how they have embraced Makaton to build an inclusive environment for their community.

“Libraries are important community spaces, and it’s essential that everyone feels welcome.”

At Brierley Hill Library, our mission goes beyond lending books; we aim to improve physical, mental, and social wellbeing across the community. By becoming a Makaton Aware venue, we’re taking another step towards breaking down communication barriers and ensuring that every visitor feels valued and included.

As Senior Library Assistant here at Brierley Hill, my journey with Makaton began during the Covid 19 lockdown. While offering online story sessions, I realised how important it was for everyone to be able to join in, regardless of their communication needs. My manager supported me to undertake Makaton training, and soon, I had completed Makaton signing Levels 1–4 and earned my Makaton Training License for MSFB.

Since then, some of our other staff members have also completed their Makaton Level 1 training, and we've integrated Makaton into our regular activities. From “Storytimes” to "Rattle and Rhyme" sessions, it's wonderful to see everyone participating and enjoying the experience of having a book read to them. We also offer Makaton-friendly class visits, making sure everyone enjoys their time at the library. The benefits we've seen are clear, which is why we've started using Makaton at our outreach events as well.

Becoming Makaton Aware

Not every member of our staff has completed Makaton training, but as a Makaton Aware venue, we are all dedicated to promoting accessibility, inclusion, and meaningful communication. We embrace the key Makaton Aware principles, which are:

• Embracing Understanding and Patience
• Allowing Time and Space for Communication
• Fostering Inclusivity
• Providing Staff Support
• Using Clear Signage

We have worked hard to ensure these guiding principles have been incorporated into the way we work as a team. We’ve made sure to display clear signage and symbols around the library, and we’re developing a Makaton map to help guide visitors. Additionally, we’ve created quieter areas with comfortable seating, and we’ve stocked our shelves with books that feature Makaton signs and symbols. We even use Makaton resources in our seasonal displays, like Pride Month and Halloween, to make them more accessible and engaging for everyone.

Positive changes in our community

The response from our visitors has been overwhelmingly positive. Using Makaton has allowed us to host class visits for Special Educational Needs and Disabilities (SEND) groups. We’re also in discussions with SEND coordinators from across the borough about how we can continue to improve our services for these groups.

Our outreach events have been a particular success. It’s been wonderful to see people of all ages using Makaton signs as we lead rhymes and read stories. These sessions are growing in popularity, bringing more people into the library and fostering a real sense of community. The social aspect of our Makaton activities is as important as the communication itself—people are connecting, engaging, and having fun.

Looking ahead

Becoming Makaton Aware is just the beginning of our journey! More of our staff are starting their Makaton training, and we’re excited about the future. Our management team has been incredibly supportive, and together we’re committed to building a more inclusive and accessible space for everyone who visits Brierley Hill Library.

Through Makaton, we’ve learned that communication is not just about words—it’s about connection, understanding, and ensuring everyone has a voice. We’re proud to be part of the Makaton Places initiative and hope to inspire other businesses and community spaces to consider how small changes can make a big difference.

Click here to learn more about Makaton Aware

Published

27th September 2024

Our journey to inclusivity

We are delighted that Haworth Art Gallery and Museum has recently become Makaton Aware, a brilliant milestone in their commitment to creating an inclusive environment for all their visitors.

Here, Samantha De Simone, Senior Visitor Assistant, tells us about the steps they’ve taken to ensure that everyone, regardless of their communication needs, can fully engage with the museum’s offerings.

I originally come from Italy, where I have family members who often find it challenging to visit museums due to a lack of inclusive provisions. This personal experience fuels my passion for making Haworth Museum accessible to everyone. While many museums claim to be “fully accessible,” this often refers only to physical mobility. However, accessibility encompasses a much broader spectrum, and here at Haworth we are committed to addressing all aspects of it. Thanks to funding from Pennine Lancashire Museums and Schools, we’ve been able to become Makaton Aware and gain access to incredible resources—both digital and physical—that will support our journey towards being a truly inclusive museum.

In 2023, our small visitor team participated in training focused on various aspects of front-of-house operations in a museum. For those unfamiliar, "front of house" refers to any public-facing area within the museum, from the reception and shop to the overall visitor experience. This training was an eye-opener, helping us identify areas for improvement and explore how our team, of fewer than ten staff and volunteers, could make meaningful changes.

We’ve already made significant strides in enhancing accessibility within our museum. We created a family room equipped with sensory baskets and activities, and at reception, we offer bags filled with tools to explore the museum, along with engaging trails. Each exhibition room is furnished with seating, easels, and paper for mindful drawing. Additionally, we’ve signed up for schemes such as the Safe Space Alliance and the Breastfeeding Friendly scheme, ensuring that our museum is a welcoming environment for all.

Our recent focus has been on making sure our museum is accessible to children and young people with Special Educational Needs and Disabilities (SEND), particularly in terms of communication. Among the many communication methods used by SEND families is Makaton, a communication programme that uses speech, signs and symbols to support communication.

To begin our journey with Makaton, we involved our staff in creating short videos for our social media channels, featuring them signing themes related to the museum. We covered various aspects, including our shop, children's activities, weddings, and our family room. This initiative was our way of showing the community our commitment to learning and improving accessibility. The response from the public has been overwhelmingly positive, and our staff have been enthusiastic about getting involved.

Following this, we introduced a Summer Trail for children, featuring double-sided clues—with drawings on one side and Makaton signs on the other. These small steps reflect the dedication of our team and made a significant impact for our visitors.

Looking ahead, we plan to integrate Makaton further into various aspects of the museum, including our school visits, where we hope to offer it as an option for schools.

This transformation won’t happen overnight, but we are committed to empowering our entire team to feel comfortable with Makaton. We will continue to demonstrate our commitment, willingness to learn, and desire to improve our visitors' experiences. The more we learn about accessibility, the more we realize there is still so much to do, but we are wholeheartedly committed to this journey.

Click here to learn more about Makaton Aware

Published

24th September 2024

About Springboard

Springboard is a caring and committed charity, located in Horsham, West Sussex, and has been supporting families with SEND for over 32 years. We work with children, young people, and families by offering support, inclusive play, and leisure opportunities.

Our Mission

We aim to promote inclusion and diversity, improve physical and emotional wellbeing, increase life skills and independence, reduce isolation by helping to build relationships and friendships, and provide accessible recreational and leisure opportunities.

Makaton Training at Springboard

Throughout the years, Springboard has carried out basic Makaton training, but only a few members of staff were able to access this. It was always on our wish-list to train all staff in Makaton, but we didn’t know where to start! A touch of fate occurred when we were working out the best way to support one of the amazing young people that accesses our services because he uses Makaton. We found out that his mum was a qualified Makaton instructor, and we knew we had to find a way to fund for every staff member to train up to Level 2 Makaton.

Emily is a FANTASTIC trainer; she made learning fun, accessible, easy, and enjoyable, and our charity has improved drastically since. We are now registered as ‘Makaton Aware’, staff are trained up to level 2, we have Makaton signs around our inclusive stay and play centre, staff wear Makaton signs on their work lanyards, and we are constantly thinking of more ways we can include Makaton into our charity.

Future Goals

The next steps are to secure funding for staff to train up to Level 4 and do the Makaton Safeguarding course. We also want to find funding for parent/carers to access the training and continue to spread the word of how fantastic Makaton is.

Click here to learn more about Makaton Aware

Author

Vickie H

23rd September 2024

Breaking Down Barriers with Makaton

Morgan's Butchery, a family-run business on the Cambridgeshire, Essex, and Suffolk border, has recently taken steps to ensure that inclusivity is at the heart of their business.

The Nicholas family, who took over the butchery in April 2023, have made it their mission to create a welcoming environment for all customers, regardless of their communication needs. Below, they share their journey and the impact of becoming Makaton Aware on both their business and the local community.

“At Morgan's Butchery, inclusivity has always been a core focus for us. Master Butcher Miles Nicholas, who has multiple disabilities following a stroke, knows firsthand the challenges of living with a communication disability. One of the biggest difficulties he faces is his speech and language disability, which has made even everyday tasks, like ordering a coffee, a stressful experience.

Becoming Makaton Aware

It was clear to us that we wanted to make shopping at Morgan's Butchery a pleasant and accessible experience for everyone. One of the first steps we took was to implement simple yet impactful changes, such as offering braille and large print price lists. These adjustments have already made a huge difference for many of our customers, and becoming Makaton Aware felt like the perfect next step on our journey.

We now have Makaton symbols available throughout the store, and all of our staff are confident at using Makaton signs too. Being Makaton Aware allows us to better serve customers with communication difficulties, helping them feel more comfortable and confident when they shop with us.

Leading by Example

As well as being the director of Morgan's Butchery, I also have extensive experience in supporting children and young adults with disabilities. This has motivated me to drive these changes at Morgan's Butchery, and we are excited to continue building an environment that welcomes and supports all members of our community.

We hope that other larger businesses will follow suit and begin implementing these simple but powerful solutions in their own stores. It doesn’t take much to make a significant impact on the lives of people living with disabilities—small changes can break down big barriers.

By making these adjustments, we hope to inspire other businesses to consider how they can make their services more inclusive. It’s not just about following a trend—it’s about making sure that everyone, regardless of their abilities, feels valued and included.”

Click here to learn more about Makaton Aware

Published

4th September 2024

We're pleased to introduce you to one of the first organisations to become Makaton Aware, Collar & Cuffs Co.

Founded in 2016, Collar & Cuffs Co is a multi-award-winning company renowned for creating sensory trails, tours, theatre, and resources. Their mission? To widen access, participation, and inclusion in heritage, culture, arts, nature, and horticulture for people of all ages with special educational needs and disabilities, including those with severe learning difficulties (SLD) and profound and multiple learning disabilities (PMLD).

Here's what Creative Director, and autistic parent of autistic twins, Julia told us:

“If you've ever been to one of our shows, sensory tours or a sensory storytelling session, then you'll know that we use Makaton every single time, no matter who we're working with.

We use Makaton whether our audience communicates using signs or not. For our youngest participants, signing helps support visual attention and it helps to normalise signing as part of communication. Parents/Carers of children/young people without SEND find signing fascinating. Using it often leads to them wanting to know more, trying out signs for themselves, and having useful conversations with their kids about why signing matters.

For most of our SEND audience, Makaton is a key part of their communication needs, and it's as natural for us to sign as it is to use spoken, sensory, or any other type of inclusive and total communication.

As an autistic person, I have always been someone who uses my hands a lot when I talk, so signing offers me a way to give my hands purpose, control, and meaning. I have also signed with my children since they were born - one of my twins had a 60% hearing loss for nearly four years of his life, and signing became a way to support his language development. Our family still uses Makaton now as a means of communicating when anxiety levels are high, across crowded spaces, or when a bit of discretion is needed.

It is therefore a no-brainer that Collar & Cuffs Co has signed up to become Makaton Aware and will be proudly displaying the Makaton Aware certificate and window sticker.”

Thank you Collar & Cuffs Co for becoming Makaton Aware and helping us to build a community where everyone's voice is heard and understood! Together, we will continue to break down communication barriers and build a more inclusive world for all.

Click here for more information about how you can become Makaton Aware or get in touch on [email protected].

10th June 2024